The Spring Festival of 2025 is coming soon. Foreign trade people need to prepare in advance before taking a vacation, so that they will not be in a hurry during the Spring Festival, and orders will come in after the Spring Festival! We need to do the following work to ensure the normal progress of the work:
1. Inform customers in advance and handle orders on hand
First of all, we need to solve the things we have on hand. All pending orders on hand must be followed up as a priority. In view of the fact that factories are closed during the Spring Festival and costs and transportation costs increase, we must ensure that these orders are completed before the Spring Festival. You can confirm the time when the goods are completed with the factory again, and confirm the transportation schedule with the logistics company to ensure that the goods arrive in the hands of customers on time.
2. Confirmation of new orders
For new orders after this, we should also pay attention to communicating clearly with customers, informing them that there are problems with delayed delivery and rising costs during holidays, and finally place orders after confirmation.
3. Notify customers who have not placed orders
If there are customers who are still following up and negotiating, we need to notify them of holidays in advance. If we want customers to have a more intuitive understanding, we can plan the working schedule and delivery plan for orders placed at different times in advance, and send it to customers after sorting it out. In addition, customers in many countries are not very familiar with the Spring Festival. We can add some explanations about the "Spring Festival", the most important traditional festival in my country, so that customers can understand the situation more easily and show our patience and friendliness.
4. Use holidays to promote orders
We can use the opportunity of the Spring Festival to highlight the best time to place orders and promote orders: tell customers that this is the best time to place orders, because there will be a holiday with rising costs and delayed delivery soon. If there is a need to place an order, it is best to seize the opportunity and plan early.
After confirming the holiday duty arrangement, sort out various channels and social media for contacting customers, set the holiday contact information in a prominent position to ensure that customers can see it when they want to contact us, and at the same time ensure that this contact information is online and can provide timely feedback to customers.
For some important or follow-up customers, we can back up their contact information and related information, carry them with you or upload them to a database that can be viewed at any time, in case there is an emergency and they need to contact and use them.
5. Simply sort out the work after the holiday and make arrangements in advance
In order to ensure that we can quickly get into work after the holiday, we can prepare the work arrangements and marketing plans for a period of time after the holiday before the holiday.
6. Sort out the work after the New Year
Before the holiday, it is inevitable that some work will be left until the New Year to be completed. In order to make smooth progress after the holiday, we can sort out these tasks in advance and prioritize them: which orders need to be done urgently, which customer has an appointment to send samples, which country's customer development letter should be written... After listing them and grading them, we can avoid omissions to a large extent and advance the work step by step.
7. Determine the marketing plan after the New Year
If there is time, you can do basic market research in advance, such as what type of products customers need during the New Year, which product is the most popular, where the goods are best made, and whether there are any special precautions... So as to grasp the trend of the foreign trade market after the holiday.